More than genealogy software—Family Tree Maker is a trusted home for your family history. We combine powerful tools with dedicated support so you can preserve and share your heritage with confidence.
✓ Family Tree Maker Download & Copies
✓ Setup & Installation Guides
✓ Upgrade & Migration Assistance
✓ Backup & Restore Guides
✓ Sync Error & Troubleshooting
✓ No Internet Fix Guide
✓ FamilySearch Integration Help
✓ Media & Document Management
✓ TreeVault Cloud Support
Support Overview
Family Tree Maker (FTM) is widely recognized as a dedicated genealogy management environment used by researchers, archivists, and private individuals to assemble, maintain, and analyze family history data. Over several decades, the platform has transitioned through numerous versions, each aimed at improving stability, data-processing efficiency, and integration with online genealogical ecosystems such as Ancestry. As modern systems evolve, users frequently encounter version-related challenges, operating system conflicts, synchronization inconsistencies, and installation issues.
This document outlines the technical foundation of Family Tree Maker, examines upgrade considerations, details safe download and installation procedures, and provides structured troubleshooting methods. The objective is to supply reliable information that aids ongoing software maintenance and supports users handling complex genealogical datasets.
Keep your research safe and accessible. TreeVault syncs your family tree across devices with automatic backups, so you can work from your laptop, tablet, or desktop without missing a beat.
Build pedigree charts, descendant trees, and fan charts with professional layouts. Customize colors, fonts, and formats to create keepsakes worthy of framing.
Attach photos, documents, and recordings to every person in your tree. Advanced tagging and search help you find exactly what you need when you need it.
Search, attach, and verify FamilySearch records without leaving Family Tree Maker. Stay current with the latest features as they release.
Connect to FamilySearch and explore billions of records. Intelligent hints surface possible ancestor matches—saving time and deepening your discoveries.
Organize research by color and spot relationships at a glance. Smart matching flags potential duplicates so you can merge records with confidence.
Windows & macOS
Customer Reviews
Need help with installation, migration, or learning the software? Our support team is here to guide you—every step of the way.
Troubleshooting Support
Troubleshoot synchronization problems between devices and cloud services.
Resolve installation and upgrade issues when updating to the latest version.
Recover missing family tree data and restore your genealogy work.
Locate and restore photos, documents, and other media attachments.
Fix display and functionality problems on mobile and tablet devices.
Ensure changes and updates are properly saved and synchronized.
Need help? Call our support team
How We Help
Step-by-step guidance to move your tree to a new Windows or Mac computer without losing media links or source citations.
Learn safe backup habits, verify restore files, and protect your genealogy work before major updates or transfers.
Resolve sync conflicts, performance slowdowns, and common errors that block FamilySearch or TreeVault integration.
Install, activate, and configure Family Tree Maker with clear checklists for first-time users and upgrades.
By the Numbers
Quick Answers
Yes. Export a backup file, copy media folders, then import on the target computer and verify all links before deleting the original.
Yes. Create a complete export/backup first, verify it opens correctly, and keep the original files until you confirm every profile and media link after the move.
Weekly backups are ideal, and you should always create a backup before major edits or version updates.
Check your media folder paths on the new computer, then relink or re-attach missing items. Run any media scan options to reconnect photos and documents to profiles.
Conflicts usually appear when records change in more than one place or when identifiers don't match. Resolve duplicates carefully and verify merges before continuing.
In most cases yes, but verify compatibility notes and keep a copy of the original backup before conversion.
Spot-check key people, relationships, sources, and a handful of media links. If anything looks off, confirm you copied the full media folder and opened the correct backup file.
Need help with installation, migration, or learning the software? Our support team is here to guide you—every step of the way.